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中消协提醒不宜仅参考AI决策！曾有人按AI建议退改签亏钱_我的网站

一 |     8月25日消息，“AI客服承诺全额赔”“大模型律师包你打赢官司”……面对生成式人工智能的回答，消费者该信几分？     近日，中国消费者协会明确指出，人工智能服务并非万能，消费者在使用时务必警惕信息误导，尤其在涉及金钱、合同、维权等关键环节，更不能轻信“一键生成”的结论。

二 |     On the one-year anniversary of US forces’ hasty withdrawal from Afghanistan after a 20-year deployment, there is renewed focus on the decision-making made by the Joe Biden administration that resulted in the swift fall of the Afghan government and the eventual return to power of the Taliban* Islamist group.,With the Democratic POTUS’ approval rating hitting historic lows and eating away at his party’s November midterm prospects, it is commonly believed that his handling of the Afghan crisis at the time of the pull-out created the momentum that began to drag down Americans’ confidence in Biden’s leadership.,The United States-led military offensive "Operation Enduring Freedom" was originally launched by former US President George W. Bush in pursuit of terrorists from Al Qaeda** - including leader Osama bin Laden - for masterminding the September 11, 2001 attacks in the US.,At the time, a series of four coordinated terrorist attacks by the Islamist terrorist group Al Qaeda killed 2,996 people in the US as hijackers crashed two planes into the World Trade Center, hijacking another that failed to reach its target, crashing in Shanksville, Pa., and a third that struck the west side of the Pentagon.,© AP Photo / AMY SANCETTASmoke billows from the North and South Towers of the World Trade Center before they collapsed on September 11, 2001 in New York, NYSmoke billows from the North and South Towers of the World Trade Center before they collapsed on September 11, 2001 in New York, NY© AP Photo / AMY SANCETTA,After suspicion fell onto Al Qaeda, the United States responded by launching the War on Terror and invading Afghanistan under the pretext that the Taliban had failed to comply with Washington’s demands to expel Al Qaeda from the country and extradite the terrorist group’s leader, Osama bin Laden. American-led forces overthrew the Kabul-based Taliban government, which had been in control of large parts of the country since 1996.,Bin Laden was eventually killed nearly a decade later, in 2011, by a group of Navy SEALs who raided his compound in Pakistan. As Washington's attempt to impose Western ideas and forms of government on the country increasingly failed and the situation deteriorated for the Western-backed government in Kabul, the Donald Trump administration opened peace talks with the Taliban.,In February 2020, the Donald Trump administration signed an agreement in Doha, Qatar, between the US and the Taliban on drawing down US involvement based on a "reduction in violence." The "Agreement for Bringing Peace to Afghanistan" set out a series of commitments from the US and the Taliban regarding troop levels, counterterrorism, and intra-Afghan dialogue seeking to bring about "a permanent and comprehensive ceasefire.",The deal stipulated a deadline of May 1 the next year for all US troops to leave the country.,However, in April 2021, President Joe Biden, just seven months into his presidency, unilaterally deviated from the peace deal by extending the timeframe to September 11 and ordered all troops to withdraw from the country by an end of August 2021 deadline, with his decision triggering chaos and bloodshed.,‘Failed Intel’,As the US military began their pull-out, sending home troops and equipment, the emboldened Taliban proceeded with a lightening-swift onslaught. They took over huge swathes of the country, facing little resistance and picking up weapons and vehicles paid for by the US government which Afghan government troops left behind.,US 'Lost Track' of Afghan War Aims, Says Retired Marine General12 August, 17:00 GMT,Afghan officials, including the country’s president, Ashraf Ghani, fled, as the country’s capital, Kabul, was taken over by the militants on August 15, 2021 in a matter of hours.,None of the US intelligence assessments had predicted such a swift collapse, with American officials insisting in June that Kabul could capitulate within six to 12 months after the start of the withdrawal. Amid reports of failed intel forecasts, then-Pentagon spokesman John Kirby acknowledged that security in some parts of Afghanistan was “certainly deteriorating, and that’s of concern.” Washington continued to emphasize “commitment to the people of Afghanistan” and the goal of “ensuring that Afghanistan never again becomes a safe haven for terrorist groups who pose a threat to the US homeland.”,Amid the developments, the Biden administration debated whether to delay the American departure from Bagram Air Base, 35 miles north of Kabul, but eventually opted to go ahead. Army Gen. Mark A. Milley, the chairman of the Joint Chiefs of Staff, had told the House Armed Services Committee that “it is not necessary for the United States to stay at Bagram for what we’re going to try to do here with Afghanistan.”,Civilians Caught in Crossfire,As the Taliban regained full control, more than 120,000 people, including Afghans and foreigners, were frantically evacuated in a vast airlift operation from Kabul International airport. Thousands of Afghan citizens desperately sought to flee the country in fear of the Islamist group’s return to rule.,Exclusive- A clear video (from other angle) of men falling from C-17. They were Clinging to some parts of the plane that took off from Kabul airport today. #Talibans #Afghanistan #Afghanishtan pic.twitter.com/CMNW5ngqrK— Aśvaka - آسواکا News Agency (@AsvakaNews) August 16, 2021,Searing images from the capital’s airport showed desperate people trying to cling to the wings of planes that were taking off amid the huge airlift operation. Many Afghans who collaborated with the occupying US forces and feared retribution from the Islamist group were left behind in the hasty evacuation. Between 100 and 200 Americans remained in Afghanistan, despite wanting to get out.,© AP Photo / Wali SabawoonSmoke rises from a deadly explosion outside the airport in Kabul, Afghanistan, Thursday, Aug. 26, 2021. Smoke rises from a deadly explosion outside the airport in Kabul, Afghanistan, Thursday, Aug. 26, 2021. © AP Photo / Wali Sabawoon,Furthermore, 13 US troops were killed on August 26 in a suicide bomb attack blamed on an Afghan offshoot of Daesh***.,The explosive device detonated by a single bomber who was able to approach Kabul International Airport's Abbey Gate killed at least 170 Afghan civilians and 13 US service members. The bomber was not stopped as Afghans had begun using alternate routes to the gate due to the difficulty of getting through Taliban checkpoints.,In another deadly incident that marred the withdrawal, a botched US drone strike killed 10 civilians - seven of them children - on August 29.,WorldCIA Reportedly Warned US Military of Likely Presence of Children Near Afghan Drone Strike Target 19 September 2021, 08:56 GMT,The US claimed it had been targeting a Daesh operative with a car full of explosives linked to the terrorist group’s affiliate, planning an imminent attack on American forces during the final days of the evacuation. However, the man turned out to be a longtime Afghan aid worker, Zamarai Ahmadi, employed by Nutrition and Education International, a nongovernmental organization focused on food security.,Approximately three weeks after the strike, the military acknowledged its "tragic mistake," yet a subsequent Air Force review around the strike found "no violation of law, including the law of war.",The last US aircraft left Kabul on August 30, 2021.,AfghanistanKirby Under Fire After He 'Takes Issue With Premise' US Handed Afghanistan to 'Terrorist Group'3 August, 09:54 GMT,Joe Biden’s administration faced bipartisan criticism for the Afghan withdrawal.,On August 17, just two days after the fall of Kabul, National Security Adviser Jake Sullivan promised the White House would “conduct an extensive hot wash” and “look at every aspect of this from top to bottom.” But it remains unclear when any progress will be made by the congressionally-ordered bipartisan 16-member commission on the 20-year Afghan war, US media reported.,NBC News: Biden Admin Prepping Unified Message on Anniversary of Botched Afghan Withdrawal11 July, 16:09 GMT,The White House is believed to have geared up for congressional investigations into the Afghanistan withdrawal if Republicans win the House or the Senate in November’s midterm elections, according to sources cited in US media reports.,* The Taliban is an organization under UN sanctions over terrorist activities.,**Al-Qaeda is a terrorist group banned in Russia and many other countries.,*** Daesh, also known as ISIS/IS/Islamic State, is a terrorist group banned in Russia.。     当前，以大语言模型为核心的生成式人工智能正快速渗透消费生活，从购物咨询、费率查询到维权建议，AI似乎“有问必答”。

三 |     但中消协根据舆情监测和全国消协组织受理的投诉情况发现，AI生成内容存在不准确、不严谨、承诺与事实脱节等问题。    例如，提供与实际不符的费率信息、作出难以兑现的“兜底式”赔付承诺，或给出片面甚至错误的法律诉讼建议，这些都可能干扰消费者判断，严重时还会造成经济损失。     据此前媒体报道，今年5月，有网友在社交平台发文称，“因相信AI给出的机票退改签建议后亏损600元”，相关话题冲上热搜。    随后涉事平台表示：“该案例相关问题在事发当天已处置。

四 | 平台在涉及金融、退款等场景会有风险提示。”          根据相关舆情和全国消协组织近期接收的相关投诉情况，人工智能服务引发的消费问题，在不同应用场景下具有不同特点。

五 | 消费者日常接触的人工智能大体可分为两类。    一类是面向公众的通用生成式AI，如各类大模型对话工具。它们基于公开数据和训练模型生成回答，并不代表任何特定商家的官方意见。然而，现实中一些消费者在咨询退费、维权路径时，AI却可能“打包票”给出缺乏依据的承诺，或虚构不存在的办案流程、缴存要求。    中消协提醒，这类AI内容本质是“参考信息”，绝非合同约定或权威法律意见，消费者必须通过官方渠道、合同文本或监管部门进行二次核实。    另一类是经营者自行部署的AI客服，如电商平台、金融App内的智能助手。它们直接参与商品介绍、费用说明、售后处理等环节，属于经营服务链条的一部分。

六 | 但问题在于，部分AI客服对价格、优惠规则解释不清，甚至漏掉关键限制条件；发生纠纷后，个别商家竟以“AI自动回复”为由推卸责任。

七 |     中消协明确表示，此举涉嫌侵犯消费者知情权和公平交易权。根据消费者权益保护法，经营者对消费者提出的询问必须作出真实、明确答复，不能因“技术介入”就弱化自身法定责任。    中消协提醒广大消费者，AI虽便捷，但不可盲信。

八 | 凡涉及价格、合同、售后、法律诉讼等重要决策，务必通过官方渠道、合同文本或权威部门核实确认，别让“智能建议”变成“踩坑指南”。          

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Published on:05:24:22